Williams College - Partial unavailability for 0.45% bases – Incident details

EMS Room Scheduler experiencing major outage

Partial unavailability for 0.45% bases

Resolved
Partial outage
Started 4 months agoLasted about 2 hours

Affected

Airtable → Airtable Service

Operational from 9:01 AM to 9:01 AM, Partial outage from 9:01 AM to 10:50 AM, Degraded performance from 10:50 AM to 11:19 AM, Operational from 11:19 AM to 11:19 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We have re-enabled automations as well and everything is functional now

  • Monitoring
    UTC
    Monitoring

    We've mitigated the issue and are seeing recovery. Bases should now be back online. We will continue to monitor. Automations are still disabled until we confirm full recovery

  • Update
    UTC
    Update

    Mitigation actions have not yet yielded a recovery. We're engaged with a dependency vendor to perform mitigation actions on their side.

  • Identified
    UTC
    Identified

    We've identified source of problem and are attempting some mitigation actions

  • Investigating
    UTC
    Investigating

    We detected a backend issue that could impact availability of up to 0.45% of bases