Williams College - Some Users May Encounter Sporadic Errors When Logging into Canvas. – Incident details

EMS Room Scheduler experiencing major outage

Some Users May Encounter Sporadic Errors When Logging into Canvas.

Resolved
Degraded performance
Started 4 months agoLasted about 2 hours

Affected

Canvas LMS (Previously GLOW)

Degraded performance from 11:42 PM to 1:26 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Users who are seeing these errors may see resolution by clearing cache and cookies.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results. If users are still seeing these errors, clearing browser cache and cookies may resolve the behavior.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    If you see these errors in a regular browser, clearing cache and cookies may resolve them.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue, and have seen increased reports from users accessing via Respondus.