Some users in the IAD region who are using a trust instance are unable to log into Canvas.

Resolved

Partial outage

Started 6 months agoApril 22, 2026Lasted 3 hours 50 minutesApril 22, 202611:22 PMApril 23, 20263:13 AMUTC

Affected

Canvas LMS (Previously GLOW)

Updates

Resolved
April 23, 2026 at 3:13 AMUTC
Resolved
April 23, 2026 at 3:13 AMUTC
This incident has been resolved.
Monitoring
April 23, 2026 at 3:07 AMUTC
Monitoring
April 23, 2026 at 3:07 AMUTC
A fix has been implemented and we are monitoring the results.
Update
April 23, 2026 at 2:59 AMUTC
Update
April 23, 2026 at 2:59 AMUTC
We are continuing to investigate this issue.
Update
April 23, 2026 at 2:32 AMUTC
Update
April 23, 2026 at 2:32 AMUTC
We are continuing to investigate this issue.
Update
April 23, 2026 at 1:39 AMUTC
Update
April 23, 2026 at 1:39 AMUTC
We are continuing to investigate this issue.
Update
April 23, 2026 at 1:15 AMUTC
Update
April 23, 2026 at 1:15 AMUTC
We are continuing to investigate this issue.
Update
April 23, 2026 at 12:48 AMUTC
Update
April 23, 2026 at 12:48 AMUTC
We are continuing to investigate this issue.
Update
April 23, 2026 at 12:14 AMUTC
Update
April 23, 2026 at 12:14 AMUTC
We are continuing to investigate this issue.
Update
April 22, 2026 at 11:45 PMUTC
Update
April 22, 2026 at 11:45 PMUTC
We are continuing to investigate this issue.
Investigating
April 22, 2026 at 11:22 PMUTC
Investigating
April 22, 2026 at 11:22 PMUTC
We are currently investigating this issue.

Williams College - Some users in the IAD region who are using a trust instance are unable to log into Canvas. – Incident details