Williams College - Some users in the IAD region who are using a trust instance are unable to log into Canvas. – Incident details

EMS Room Scheduler experiencing major outage

Some users in the IAD region who are using a trust instance are unable to log into Canvas.

Resolved
Partial outage
Started 4 months agoLasted about 4 hours

Affected

Canvas LMS (Previously GLOW)

Operational from 11:22 PM to 11:22 PM, Partial outage from 11:22 PM to 3:13 AM

Updates
  • Resolved
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    Resolved

    This incident has been resolved.

  • Monitoring
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    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
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    Update

    We are continuing to investigate this issue.

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    We are continuing to investigate this issue.

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    We are continuing to investigate this issue.

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    We are continuing to investigate this issue.

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    We are continuing to investigate this issue.

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    We are continuing to investigate this issue.

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    Update

    We are continuing to investigate this issue.

  • Investigating
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    Investigating

    We are currently investigating this issue.