Some Users May Encounter Sporadic Errors When Logging into Canvas.

Resolved

Degraded performance

Started 30 days agoLasted about 2 hours

Affected

GLOW - (Canvas LMS)

Updates

Resolved
April 22, 2026 at 1:26 AM
Resolved
April 22, 2026 at 1:26 AM
This incident has been resolved. Users who are seeing these errors may see resolution by clearing cache and cookies.
Monitoring
April 22, 2026 at 1:22 AM
Monitoring
April 22, 2026 at 1:22 AM
A fix has been implemented and we are monitoring the results. If users are still seeing these errors, clearing browser cache and cookies may resolve the behavior.
Update
April 22, 2026 at 1:05 AM
Update
April 22, 2026 at 1:05 AM
We are continuing to investigate this issue.
Update
April 22, 2026 at 1:04 AM
Update
April 22, 2026 at 1:04 AM
If you see these errors in a regular browser, clearing cache and cookies may resolve them.
Investigating
April 21, 2026 at 11:42 PM
Investigating
April 21, 2026 at 11:42 PM
We are currently investigating this issue, and have seen increased reports from users accessing via Respondus.

Williams College - Some Users May Encounter Sporadic Errors When Logging into Canvas. – Incident details