Williams College - A small subset of users in the United States among those who use multi-factor authentication are unable to log into Canvas. – Incident details

EMS Room Scheduler experiencing major outage

A small subset of users in the United States among those who use multi-factor authentication are unable to log into Canvas.

Resolved
Degraded performance
Started 3 months agoLasted about 5 hours

Affected

GLOW - (Canvas LMS)

Operational from 3:45 AM to 8:37 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating this issue.