Some users in the IAD region who are using a trust instance are unable to log into Canvas.

Resolved

Partial outage

Started 2 months agoLasted about 4 hours

Affected

GLOW - (Canvas LMS)

Updates

Resolved
April 23, 2026 at 3:13 AM
Resolved
April 23, 2026 at 3:13 AM
This incident has been resolved.
Monitoring
April 23, 2026 at 3:07 AM
Monitoring
April 23, 2026 at 3:07 AM
A fix has been implemented and we are monitoring the results.
Update
April 23, 2026 at 2:59 AM
Update
April 23, 2026 at 2:59 AM
We are continuing to investigate this issue.
Update
April 23, 2026 at 2:32 AM
Update
April 23, 2026 at 2:32 AM
We are continuing to investigate this issue.
Update
April 23, 2026 at 1:39 AM
Update
April 23, 2026 at 1:39 AM
We are continuing to investigate this issue.
Update
April 23, 2026 at 1:15 AM
Update
April 23, 2026 at 1:15 AM
We are continuing to investigate this issue.
Update
April 23, 2026 at 12:48 AM
Update
April 23, 2026 at 12:48 AM
We are continuing to investigate this issue.
Update
April 23, 2026 at 12:14 AM
Update
April 23, 2026 at 12:14 AM
We are continuing to investigate this issue.
Update
April 22, 2026 at 11:45 PM
Update
April 22, 2026 at 11:45 PM
We are continuing to investigate this issue.
Investigating
April 22, 2026 at 11:22 PM
Investigating
April 22, 2026 at 11:22 PM
We are currently investigating this issue.

Williams College - Some users in the IAD region who are using a trust instance are unable to log into Canvas. – Incident details