Williams College - Some users may run into slow load times or errors when accessing Canvas – Incident details

EMS Room Scheduler experiencing major outage

Some users may run into slow load times or errors when accessing Canvas

Resolved
Degraded performance
Started 3 days agoLasted 17 minutes

Affected

Canvas LMS (Previously GLOW)

Operational from 12:15 PM to 12:15 PM, Degraded performance from 12:15 PM to 12:32 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.