Williams College - Some users receiving errors when accessing Canvas – Incident details

EMS Room Scheduler experiencing major outage

Some users receiving errors when accessing Canvas

Resolved
Degraded performance
Started 7 days agoLasted about 6 hours

Affected

Canvas LMS (Previously GLOW)

Operational from 6:28 PM to 6:28 PM, Degraded performance from 6:28 PM to 12:38 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.